Jaguar Accident Assistance
Complementary support when you need it most, to get you back on the road
Call us first Call us firstCall Us first
Accidents happen, but with complimentary Jaguar Accident Assistance, you can leave it to us to take care of things and get your Jaguar back on the road efficiently. Our accident experts are here for you, 24 hours a day, whoever you're insured with.
We take the uncertainty out of managing your accident, so be sure to call us before your insurer. We can ensure your Jaguar is recovered properly and you have access to a replacement car when repairs are undertaken, all at no cost to you. We can even look after your insurance claim on your behalf.
With Jaguar Accident Assistance, you can expect the highest quality Certificated repair - something your insurer may not guarantee. Your repair will be carried out at an Authorised Bodyshop in our Repairer Network, where only Genuine Parts will be installed by fully certified technicians.
what we offer
Your guide, after the incident
In the event of an accident make sure you are safe, then call our dedicated UK team,
available 24 hours a day, 7 days a week. Our experts will guide you through the accident process.
Recovery that works for you
If your vehicle is not driveable, we can get you mobile with free Recovery to a
Jaguar Authorised Bodyshop, where it can be fully inspected by our expert certified technicians.
Curated Repair and Mobility
While our certified technicians repair your vehicle, we make sure you get access to a quality replacement vehicle so you remain mobile.
Transparent Accident Management
If you're not at fault for the accident, you can depend on us to make claims easy, saving you the hassle of liaising with insurers.
We'll keep you informed throughout, protect your excess and no claims bonus while working to get you the best outcome quickly
We take better care of your Jaguar
Research: UK motor insurers' policy wordings April 2023.
| Guaranteed benefits | Jaguar Accident Assistance | Top UK insurers |
|---|---|---|
| Genuine Jaguar Parts | ||
| Jaguar Certified Technicians | ||
| Jaguar Factory Approved Finish | ||
| Your Jaguar warranty & safety rating preserved* | ||
| Your Jaguar's residual vehicle value maximised |
* If your insurer uses non-genuine parts which subsequently fail, they will not be covered under your Jaguar warranty.
Here for you, 24/7
Call us now or save the number in your phone, just in case
0330 912 7719
Calls may be recorded for training purposes, charges may vary**
did you know...
To keep their costs down, insurance companies often try to use non-OEM, or even used or salvaged parts and substandard repair processes when managing an accident repair. These processes are not approved by Jaguar, and can compromise the safety, performance and value of your vehicle.
It is your right to choose how you want to handle any insurance claim. This means you have the right to choose us and receive a service that will manage the stress of the situation, so you don't have to.
We work to ensure your vehicle is restored to our exacting quality and service standards, providing you with our comprehensive authenticity guarantee. This maintains your Jaguar's residual value, warranty and its original safety rating, while minimising inconvenience during the repair.
Frequently asked questions
If you can't find what you're looking for, call us and our Expert Advisors can assist you right away
I've just had an accident, what should I do first?
What is accident assistance and how do claims work?
Do I need to involve my own insurance company?
What am I eligible for when I'm not at fault?
Can I choose which Authorised Bodyshop repairs my car?
Will I receive a like-for-like replacement vehicle?
Conditions and exclusions:
The Jaguar Accident Assistance service is only available in the UK when you call Jaguar first on 0330 912 7719 following an accident, before your insurer, providing that we handle your claim on your behalf with your insurer and manage your repair through a Jaguar Authorised Bodyshop.
The service is not available for Motability vehicles or misfuelling claims. For standalone glass claims, we can refer you to our glass provider, but this will be subject to the terms and conditions of your own insurance policy.
Accident recovery is provided for unroadworthy vehicles only. If you cancel the recovery of your vehicle, any cancellation charges incurred will be at your cost. Your vehicle will be recovered to a Jaguar Authorised Bodyshop in working hours or to a secure storage facility of our choosing for safe keeping. Recovery is subject to you being comprehensively insured and your vehicle can be recovered to a Jaguar Authorised Bodyshop or to a secure storage facility of our choosing for safe keeping.
If you are deemed not to be liable for the accident, the reimbursement of the cost of recovery will be sought from the liable party or their insurer, if you are deemed to be at fault for the accident, the cost of recovery will be sought from your insurer. If we are unable to recover the costs incurred from your insurer, we reserve the right to seek recovery from you.
Following an accident, we can arrange for you and your passengers to be taken home or to an address of your choice (including a railway station or such like for onward travel) where such home or address is within a 20 mile radius of the incident site.
A replacement vehicle is provided subject to availability for accident repairs (excluding standalone glass repairs/replacements) carried out by a Jaguar Authorised Bodyshop.The bodyshop will provide a courtesy car for the period of the repair if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar standing to your own vehicle.
Some insurers may charge an additional excess for using our repairers.
Jaguar Accident Assistance
Jaguar Accident Assistance is administered by Proficient. Proficient is a trading name of Broker Direct Plc registered in England No 2958427. Registered office: Deakins Park, Deakins Mill Way, Egerton Bolton BL7 9RW. Authorised and regulated by the Financial Conduct Authority under reference 307607. To understand how we may process your information read our Privacy Notice.