Broker Direct Plc is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This privacy statement explains your rights and how Broker Direct may collect and use your information.
IMPORTANT – If you are a Broker Direct Plc insurance policyholder further data protection information is provided in your insurance documentation.
Broker Direct Plc is the controller for any personal information you provide to us and can be contacted using the information in the How to Contact Us section below.
Broker Direct Plc process your information to enable us to:
The above processing and provision of personal data is necessary for the entering into and performance of the insurance contract.
Third Party Processing(such as third party claimants or witnesses)
The processing is necessary for legitimate interests, defence of legal claims and compliance with a legal obligation.
Website user only processing
The personal data you have provided, we have collected from you, or we have received from third parties may include your:
We may enable crime and fraud prevention agencies, including their members, law enforcement agencies and other relevant organisations to access and use your personal data to detect, investigate and prevent crime.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Broker Direct Plc public message boards, this information may be collected and used by others. Note: Broker Direct Plc does not read any of your private online communications.
Some of the information Broker Direct ask you for may be sensitive personal data, as defined in Data Protection Legislation (such as information about health or criminal convictions). We will not use such sensitive personal data about you or others except for the specific purpose for which you provide it and to carry out the services described in your policy documents. Please ensure that you only provide sensitive information about other people with their explicit consent.
We may receive information about you from the following sources:
Broker Direct Plc does not sell, rent or lease its customer lists to third parties.
Broker Direct Plc may use and share your information with other group companies, fraud prevention agencies, including their members, credit reference agencies, law enforcement and other relevant organisations, to help us and them:
Your information will not be disclosed to anyone outside Broker Direct Plc or your insurer except:
Broker Direct Plc process your information within the United Kingdom. However, Broker Direct or your Insurer may transfer your information to other countries on the basis that anyone they pass it to provide an adequate level of protection. In such cases Broker Direct Plc or your insurer will ensure it is kept securely and used only for the purpose for which you provided it. Details of the companies and countries involved can be provided on request.
Our data retention policy is to hold your details for 7 years after the expiry of your policy, complaint and/or claims settlement, we will then anonymise your data
If false or inaccurate information is provided and fraud is identified or suspected, details will be passed to fraud prevention agencies, including their members. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and Money Laundering, for example when:
Your personal data is protected by legal rights, which include your rights to:
The address of the Information Commissioner’s Office is Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
For more information or to exercise your data protection rights, please contact us using the contact details provided.
Broker Direct Plc encourages you to review the privacy statements of websites you choose to link to from Broker Direct Plc so that you can understand how those websites collect, use and share your information. Broker Direct Plc is not responsible for the privacy statements or other content on Web sites outside of the Broker Direct Plc and Broker Direct Plc family of web sites.
The Broker Direct Plc web site use “cookies” to help you personalise your online experience and to store your website preferences.
A cookie is a small text file that can be stored on your computer/device and is a feature on most modern websites in order to support your browser whilst navigating, to store your website preferences and to help tailor your online experience
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Broker Direct Plc services or web sites you visit.
Broker Direct Plc secures your personal information from unauthorised access, use or disclosure. Broker Direct Plc secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Broker Direct Plc will occasionally update this Statement of Privacy to reflect company and customer feedback. Broker Direct Plc encourages you to periodically review this Statement to be informed of how Broker Direct Plc is protecting your information.
If you have any concerns about this statement or the use of your information, please contact us at:
Deakins Mill Way
Email – firstname.lastname@example.org
We will endeavour to respond to you as soon as possible and in the event of a Subject Access Request or other will respond in 1 month.